My wife and I recently attended a presentation for Direct Source of the Woodlands a sub of Florida Leisure products a company that gives its members wholesale pricing on goods and travel. The presentation stated that we would receive considerably large discounts through our membership by via the website or phone. When we got home and began doing our own price comparison-shopping, we realized that the actual discounts were not as great as presented. During the presentation, we were told that shipping charges were included but have since found out that they are in addition to the price. Various hotels that we spoke to were no longer associated with Direct Source and had not been for three years or more. We feel that the facts were misrepresented to us during the presentation.
When I called to discuss our dissatisfaction with the company, the phones had been disconnected or changed. After finally reaching some one to discuss the termination of the contract and receiving a refund on the down payment, I was told that they were unable to credit my account $1000, the amount of the down payment. I offered to let them keep $ 500.00 of the $1000 deposit and then credit the remaining $500.00 back to my debit card. I was told that in order for them to do so I would need to return the membership materials, a signed copy of the mutual termination agreement along with a cashier's check for $500 for administrative and processing fees. Only then would they be able to administer the credit to my account. After thoroughly reviewing the contract I noticed a play on words, instead of saying you have three days to cancel it said you do NOT have three days to cancel. They are now saying that if we do not send the $500 cashier's check and the signed termination agreement they will send it to a collections agency. Since we did call to cancel within two days and have not purchased anything or used the program in any way, except to check on pricing do we have an out? I am sure I should not send the $500. However, am I out the $1000 and have to put up with a collections company too? Please Help!
PS. I have 3 pages of contract and termination agreement I can e-mail to you pdf file they are to large to add here.
When I called to discuss our dissatisfaction with the company, the phones had been disconnected or changed. After finally reaching some one to discuss the termination of the contract and receiving a refund on the down payment, I was told that they were unable to credit my account $1000, the amount of the down payment. I offered to let them keep $ 500.00 of the $1000 deposit and then credit the remaining $500.00 back to my debit card. I was told that in order for them to do so I would need to return the membership materials, a signed copy of the mutual termination agreement along with a cashier's check for $500 for administrative and processing fees. Only then would they be able to administer the credit to my account. After thoroughly reviewing the contract I noticed a play on words, instead of saying you have three days to cancel it said you do NOT have three days to cancel. They are now saying that if we do not send the $500 cashier's check and the signed termination agreement they will send it to a collections agency. Since we did call to cancel within two days and have not purchased anything or used the program in any way, except to check on pricing do we have an out? I am sure I should not send the $500. However, am I out the $1000 and have to put up with a collections company too? Please Help!
PS. I have 3 pages of contract and termination agreement I can e-mail to you pdf file they are to large to add here.