- Jurisdiction
- California
My wife has a contract with a salon that typically provides her with monthly products and service and charges $425/mo. Due to the Covid-19 pandemic they did not provide any products or service for 3 months, yet continued to bill for those 3 months. We did a charge back with the credit card company that was being billed but ultimately they said they can not reverse the charges because the service was not canceled. The problem is that we tried to contact the business multiple times by both phone and email during these three months to pause or cancel the service but no one responded to the emails nor the phone calls, and that we'll need to work it out with the business when or if they do re-open. They also mentioned that they they cannot help because of "government rules put in place due to Covid".
Are they correct? What are our options here?
Are they correct? What are our options here?