lvngnclrskvle
New Member
Hi-
I live in CO and have a question in regaurds to an issue that just came up. Our apartment complex switched to a new billing system last year. It seemed like there was always issues with the amount that we owed on the apartment. The new billing not only has our rent but our utility charges included. When we noticed something was odd with the billing we went to them and said that it didn't seem that it was right. They notified us that it was because of their new system and that the amount was correct. "It will all work out in the end" is what they told us. Well, the past two months we have been receiving a credit on our account. (we had received credits on the account earlier as well) The credits were so substantial that this past month the amount we owed was not even our rental amount. We immediatly went to the office to ask about it and they said to pay the amount owed and then they would talk to the manager to see what the issue was. Well, this morning we get a note on the door saying that we owe a certain amount, and that if we don't pay in 3 days that they will take our saftey deposit, our rental agreement would be void, and legal preceedings would take place to take care of the cost. Are we responsible to pay this amount (which we currently do not have) because they billed us incorrectly. We came forward to be honest and they send us a threatening letter. We have always paid our rent on time, and have been in this complex since June 2007. Any advice?
lvngnclrksvle
I live in CO and have a question in regaurds to an issue that just came up. Our apartment complex switched to a new billing system last year. It seemed like there was always issues with the amount that we owed on the apartment. The new billing not only has our rent but our utility charges included. When we noticed something was odd with the billing we went to them and said that it didn't seem that it was right. They notified us that it was because of their new system and that the amount was correct. "It will all work out in the end" is what they told us. Well, the past two months we have been receiving a credit on our account. (we had received credits on the account earlier as well) The credits were so substantial that this past month the amount we owed was not even our rental amount. We immediatly went to the office to ask about it and they said to pay the amount owed and then they would talk to the manager to see what the issue was. Well, this morning we get a note on the door saying that we owe a certain amount, and that if we don't pay in 3 days that they will take our saftey deposit, our rental agreement would be void, and legal preceedings would take place to take care of the cost. Are we responsible to pay this amount (which we currently do not have) because they billed us incorrectly. We came forward to be honest and they send us a threatening letter. We have always paid our rent on time, and have been in this complex since June 2007. Any advice?
lvngnclrksvle
