I live in Massachusetts and my problem occurred at the Cardi's Furniture store in South Attleboro, MA.
I originally bought a Tempur-pedic mattress at Cardi's that cost a little over $3000 and I hated it. It was very uncomfortable and I couldn't get used to the feel of the memory foam. Since that was a huge sum of money I decided to exchange it. On the salesperson's advice I exchanged it for a Beauty Rest that came in just under $3000 plus I had to pay a $90 fee for exchanging a mattress, which seemed reasonable. Note that the Beauty Rest I bought also contained memory foam but the salesperson insisted that it was different because it had a layer of latex over the memory foam.
You guessed it, I hate the new mattress. It's so bad I'll soon be seeing a chiropractor (not that I would hold Cardi's resposible for that). Although I really didn't want to go back to Cardis again I had no choice. I called them up first to see how long I had to return it and they told me that I couldn't return it. After arguing a bit with them they offered to give me 50% back for it.
Now, I understand that Cardi's can't have people bringing back expensive products over and over again. Obviously, you can't run a business like that. My problem with their refusal is that, first of all they implement the $90 charge to protect themselves against people who would abuse their policy. Second, on the back of their own receipt it says this:
"Bedding: We recommend experiencing your new sleep surface for 30 days to allow your body to adjust, after which time our full money back guarantee applies."
There are no special circumstances listed to limit it to a first purchase and the statement is obviously specific to bedding. Doesn't that allow me to return the mattress?
I tried the mattress for 30 days and called them on the 31st day.
I want to stress that I understand that people work on commission and that they'll be losing money on this, but I wouldn't be returning it if I didn't feel that I had to. I have bought about $50,000 worth of furniture from Cardi's over the past 15 years and this is the first time I found the need to take advantage of their return/exchange policy.
I can't afford to forfeit $1500 and I believe I'm within my rights, based on their own policy, to return or exchange this mattress.
Thanks for any advice,
Glenn
I originally bought a Tempur-pedic mattress at Cardi's that cost a little over $3000 and I hated it. It was very uncomfortable and I couldn't get used to the feel of the memory foam. Since that was a huge sum of money I decided to exchange it. On the salesperson's advice I exchanged it for a Beauty Rest that came in just under $3000 plus I had to pay a $90 fee for exchanging a mattress, which seemed reasonable. Note that the Beauty Rest I bought also contained memory foam but the salesperson insisted that it was different because it had a layer of latex over the memory foam.
You guessed it, I hate the new mattress. It's so bad I'll soon be seeing a chiropractor (not that I would hold Cardi's resposible for that). Although I really didn't want to go back to Cardis again I had no choice. I called them up first to see how long I had to return it and they told me that I couldn't return it. After arguing a bit with them they offered to give me 50% back for it.
Now, I understand that Cardi's can't have people bringing back expensive products over and over again. Obviously, you can't run a business like that. My problem with their refusal is that, first of all they implement the $90 charge to protect themselves against people who would abuse their policy. Second, on the back of their own receipt it says this:
"Bedding: We recommend experiencing your new sleep surface for 30 days to allow your body to adjust, after which time our full money back guarantee applies."
There are no special circumstances listed to limit it to a first purchase and the statement is obviously specific to bedding. Doesn't that allow me to return the mattress?
I tried the mattress for 30 days and called them on the 31st day.
I want to stress that I understand that people work on commission and that they'll be losing money on this, but I wouldn't be returning it if I didn't feel that I had to. I have bought about $50,000 worth of furniture from Cardi's over the past 15 years and this is the first time I found the need to take advantage of their return/exchange policy.
I can't afford to forfeit $1500 and I believe I'm within my rights, based on their own policy, to return or exchange this mattress.
Thanks for any advice,
Glenn
