best buy consumer fraud???

[getenergy]

I PURCHASED AN ACER COMPUTER IN JULY 2007 FROM BEST BUY IN

WASHINGTON STATE AND NEVER WAS OFFERED A (RESTORE CD) FOR

$49.00..MY HARD DRIVE DIED IN FEBUARY2008 and BEST BUY TOOK 3 WEEKS TO

REPAIR MY HARD DRIVE... BEST BUY WANTED CHARGE ME $200 FOR A NEW

VISTA OPERATING SYSTEM I DECLINED AND WROTE ACER COMPUTER CEO FOR

AN INVOICE FOR A RESTORE CD IN APRIL 2008, HOWEVER, IT IS MAY 2008 AND I

HAVEN'T HEARD FROM ACER OR BEST BUY...I HAVE THE 3 YEAR WARRANTY....I

WANT TO SUE FOR CONSUMER FRAUD (OVER) $4000 BECUASE SMALL CLAIMS

COURT LIMIT IS $4000...WHAT ARE MY OPTIONS???....LEAST TIME CONSUMING????

 

[getenergy]

please help?

 

[prezkelly24]

Speaking as a Best Buy employee:
The service plan does not cover any software related problems that you encounter. It is soley hardware that is covered. As far as the restore cd, you have the option to create it the first time that you turn on your computer. Best Buy would not be liable for you skipping that section when you booted up your computer. I've seen a lot of cases in small claims court for Best Buy and in my opinion this could not be beneficial to take to small claims court. Sorry to be discouraging.