Let's not use names, or other personal information.
So, tell us about your pal, that has a problem.
No need to use your Pal's real name. So, why don't we call your pal, Mr. Blue or Ms. Red?
Okay, tell us what difficulty Ms. Red, or Mr. Blue is having.
If you prefer, you can simply say I have a friend who has this problem.
We prefer anonymity, too.