Hi All,
I was a 4th party subcontractror who was awarded a part of the scope of work / purchase order issued by a small company (A) to a Telephone Company, who in turn subcontracted a part of their purchase order to another company (B), who then issued a part of their purchase order from Telephone company to me (C).
The scope of work for me was to install, configure and test some equipment that included setting up a small server running Microsoft software and some antivirus / antispam application on new server and few existing computers. The work was completed and (A) accepted my work and confirmed in writing to Telephone company and to (B) that my (C) work was all completed to the their full satisfaction almost two months ago.
In my (C) scope of work / purchase order from (B), there is no maintenance support that I need to provide to support to (A) if after discharge of my work, they have any issues.
After almost two months, I started getting directly some emails from (A) that they have some issues that I need to fix. I advised them that if they have purchased any program / application level support from Telephone company, they should approach Telephone company technical support department directly or thru Account Executive assigned by Telephone company to his account and that he should not write me directly and that I will not be responding to his emails. But he keeps writing to me that since work was done by me, I need to fix it. I advised him in last 3 days ever since he started sending these emails to me that he should please speak with Telephone company or even (B) as he has issued me no direct purchase order or signed an agreement with me for which I will be held liable, but he is now threatening me to claim damages for any loss of business and gave me a notice of 24 hrs to fix all problems else he will pursue legal actions against me, despite my telling him that it is holiday season and that I am out of country until end of first week of january.
I have copied these emails or forwarded all emails that I have now not responded, to Telephone company and to (B), though I have not heard back from these parties (probably because of holidays or may be they do not care).
I have advised (A) that his threatening emails and scare tactics to me despite my requesting him to seek support from the telephone company with whom he has issued purchase order and signed contract, is causing hardships and mental harassment to me and that my scope of work between (B) and my company (C) is over and he himself had given in writing that my project was successfully completed and I was already paid for and that if I get additonal request and paid for by someone to go and look into your issues, I will do so.
Please advise if I am correct to file a law suit against (A) for undue mental harassment to me. Again I have no direct contract between him (A) and me (C) against which he will threaten me to not have completed my obligations.
I am a self employed person, but have my business incorporated, so personally I am insulated from my business liabilities. With small income, I do not want to get into legal issues but all thru the holiday season, I have been harassed by this person, who does not seem to understand that he has no legal grounds and that he has to approach big phone company for any support. Further please note that I had provided (A) all passwords and had shown him during training how to change the same, and emailed him asking him to change the passwords so that no one can remotely login to his network, but he said he will not change. But I do not login to his network as a professional, but he may himself or may have used someone else to fiddle with his own equiment to trying to create issues. In software applications, as you are aware, there is no guarantee of continual working, since a buggy update / patch automatically downloaded / applied can break things / functionality and further his computers are not in my control and any other software / applications on those computers can cause conflict and result into some of his issues. And for the same reason, companies have IT departments for day to day opeartion and maintenance and that small companies contract out such support services to outside parties to help fix such issues. When I had completed my work, everything was working and after two months, if there are some issues, there can be hundred reasons beyond my control. Also if (A) has purchased / installed licensed legal softwares / applications, he needs to go to the software / application vendors directly to seek support.
Please advise as this is causing lot of stress to me.
Thanks and have a great new year.
I was a 4th party subcontractror who was awarded a part of the scope of work / purchase order issued by a small company (A) to a Telephone Company, who in turn subcontracted a part of their purchase order to another company (B), who then issued a part of their purchase order from Telephone company to me (C).
The scope of work for me was to install, configure and test some equipment that included setting up a small server running Microsoft software and some antivirus / antispam application on new server and few existing computers. The work was completed and (A) accepted my work and confirmed in writing to Telephone company and to (B) that my (C) work was all completed to the their full satisfaction almost two months ago.
In my (C) scope of work / purchase order from (B), there is no maintenance support that I need to provide to support to (A) if after discharge of my work, they have any issues.
After almost two months, I started getting directly some emails from (A) that they have some issues that I need to fix. I advised them that if they have purchased any program / application level support from Telephone company, they should approach Telephone company technical support department directly or thru Account Executive assigned by Telephone company to his account and that he should not write me directly and that I will not be responding to his emails. But he keeps writing to me that since work was done by me, I need to fix it. I advised him in last 3 days ever since he started sending these emails to me that he should please speak with Telephone company or even (B) as he has issued me no direct purchase order or signed an agreement with me for which I will be held liable, but he is now threatening me to claim damages for any loss of business and gave me a notice of 24 hrs to fix all problems else he will pursue legal actions against me, despite my telling him that it is holiday season and that I am out of country until end of first week of january.
I have copied these emails or forwarded all emails that I have now not responded, to Telephone company and to (B), though I have not heard back from these parties (probably because of holidays or may be they do not care).
I have advised (A) that his threatening emails and scare tactics to me despite my requesting him to seek support from the telephone company with whom he has issued purchase order and signed contract, is causing hardships and mental harassment to me and that my scope of work between (B) and my company (C) is over and he himself had given in writing that my project was successfully completed and I was already paid for and that if I get additonal request and paid for by someone to go and look into your issues, I will do so.
Please advise if I am correct to file a law suit against (A) for undue mental harassment to me. Again I have no direct contract between him (A) and me (C) against which he will threaten me to not have completed my obligations.
I am a self employed person, but have my business incorporated, so personally I am insulated from my business liabilities. With small income, I do not want to get into legal issues but all thru the holiday season, I have been harassed by this person, who does not seem to understand that he has no legal grounds and that he has to approach big phone company for any support. Further please note that I had provided (A) all passwords and had shown him during training how to change the same, and emailed him asking him to change the passwords so that no one can remotely login to his network, but he said he will not change. But I do not login to his network as a professional, but he may himself or may have used someone else to fiddle with his own equiment to trying to create issues. In software applications, as you are aware, there is no guarantee of continual working, since a buggy update / patch automatically downloaded / applied can break things / functionality and further his computers are not in my control and any other software / applications on those computers can cause conflict and result into some of his issues. And for the same reason, companies have IT departments for day to day opeartion and maintenance and that small companies contract out such support services to outside parties to help fix such issues. When I had completed my work, everything was working and after two months, if there are some issues, there can be hundred reasons beyond my control. Also if (A) has purchased / installed licensed legal softwares / applications, he needs to go to the software / application vendors directly to seek support.
Please advise as this is causing lot of stress to me.
Thanks and have a great new year.
