From what I have determined, there is no approval by the city government to give the non-profit a grant to cover the support. It is an agreement between the city's IT department and the non-profit without the blessing of city council.
I have been providing computer support to a non-profit company for approximately 10 years and was told that my services were no longer needed because the city's IT department was going to now provide the same service. I am presuming for free. I am a small business owner and this customer was...