The damage is 5k. They broke an expensive vintage guitar during shipment.
UPS denied the claim.
I uploaded the denial reason. They said it was because I used towels in the packaging but the guy at the UPS store told me it was ok to do so as long as the towels were used outside the guitar...
I sent an item by ups and they damaged it. It was fully insured. they denied my claim.
I am trying to sue in small claims court to recover the damages.
I'm confused about who i am supposed to sue.. I am sending a demand letter to the entity that owns the 3rd party UPS store that i bought the...