Just an update if anyone is interested. I spoke with Cardi's Corporate Manager of Sales today and he agreed to a full refund or exchange. The call was short and amicable and I never had to bring up the guarantee at all. I guess I just had to escalate the issue above the store level.
Just want to add to the original post the complete money-back guarantee as stated on the back of my invoice:
MONEY BACK GUARANTEE DETAILS
*Our delivery service charge is assessed for us to pickup the goods and return them to our main distribution center
*Out standard service delivery fee is...
I live in Massachusetts and my problem occurred at the Cardi's Furniture store in South Attleboro, MA.
I originally bought a Tempur-pedic mattress at Cardi's that cost a little over $3000 and I hated it. It was very uncomfortable and I couldn't get used to the feel of the memory foam. Since...