I am not giving her a refund as the item was shipped back (at her cost as is our policy) without packaging or original tags, not to mention it is dirty from being worn. I don't feel I should have to pay to return the item back to her.
I own an online store. The return policy is clearly outlined on the website as well as on the enclosed packing slip. As with all retailers, an item is acceptable for return when it includes the original packaging and tags from the manufacturer as well as it is in new, unused condition. A...