I got a message in my voicemail today, left by a dental clinic in MA that I went to more than 15 years ago. It stated I had a balance with them and would like me to call them back.
I joggled my memory and vaguely recalled that I had disputed the amount when I first got the bill (likely having...
An update: Following @adjusterjack 's suggestion, I sent a message detailing the problem I was facing to the VP of CS at X. Two days later, a member of the 'executive resolutions' team called me and verified with me her understanding of the whole situation. She sounded apologetic and courteous...
Thank you for your reply, and pointing out the 'contract'. I found X's service agreement online and scanned the relevant portion: Unless a customer opts out, s/he is bound to use arbitration or sue in a small claims court if s/he is the only plantiff.
Arbitration seems much less stress and I...
Mobile carrier X ran a promotion in November 2021, giving each line ported in from a competitor a $200 gift card. I took advantage of the promotion and ported a line to X. The T&C of the promotion stated that X would send me the gift card 16-18 weeks after the line was ported, or late March 2022...
Before the calls today, I was contacted by someone who identified himself as a resolution specialist working with local stores with regard to experiences posted on social media. Plus, before that contact, I did speak with a local supervisor who didn't offer any remedy.
Just a quick update: I got two calls from my local W just now. They were apologetic. I got a gift card for my inconvenience in the first call. In the second call, they further offered discount when the bikes are restocked. I am pretty satisfied with the remedy they offered. This I think is the...
Just a quick 'bonus' question on purchase contracts:
How do you find the purchase contract when you place an order online? And how do you find the contract when you walk in a brick and mortar store and buy something? I never paid attention to that, and now I think I may be unknowingly giving...
Thanks a lot, guys, for all your answers, comments, and suggestions. It's pretty clear to me now that I should just find my inner peace.
Just a side note: I posted something on the social media yesterday about my experience, and today a resolution specialist at W sent me an email stating that...
Thanks a lot for your answers! I thought the bikes were my property because bike assembly is an optional service and is rendered only after a bike is purchased from W. That is, there is no mentioning of 'bike assembly' in the order. The typical flow is to bring your bike and its recipe (that...
Thanks for your reply!
The order was placed online and I wasn't aware of any TOS at that time. That said, I did find this link that may be what you refer to:
Walmart.com Terms of Use
Background:
I ordered two bikes from the retailor W three weeks ago for store pick-up. When I went to pick them up, I asked if they were assembled. They said no. I asked them to have the bikes assembled. They took my phone number and told me that I would get a call when they were ready. They...