I contracted with a small company to repair the top on my boat which had been damaged by vandalism. In their orginal quote they provided for 8 days of work. 8 days came and went and the work was not completed. Further they made several unilateral changes to what had been agreed to between us regarding the materials to be used and the actual style of the top. In discussions with one of their of their employees, in response to our threats of taking the boat elswhere, that employee made certain promises involving the adding of accessories, such as window screens and covers, to compensate for their errors and mistakes. We agreed and this was conveyed to the actual owner of the business by the employee. Some 8 weeks later the work was not yet fully completed but the boat needed to be preped for winter storage and we reluctantly paid the bill, since they refused to allow us to move the boat without paying, and based on further promises by the same employee to finish the work in 2 - 4 weeks. 6 months later we demanded that the top be returned to us and the employee stated he had just finished all the work. When we went to fit the new top we found a number of errors and a number of missing pieces. The owner is digging their heals in an while not refusing to do the work, delaying a firm commitment with excuse after excuse. They furtehr claim that the added work was not part of the orginal deal. I am considering a small claims action for the full amount to either have it redone elsewhere, or motivate them to get it resolved. Your input would be appreciated.