• November/December 2011: I asked a Prominent US Lending Institution about the possibility of a loan modification to our existing mortgage loan.
• December 2011/March 2012: I completed /submitted the Prominent US Lending Institution loan modification application.
• March 2012: Prominent US Lending Institution told me that the loan modification application was complete and in process.
• March 2012: I received a letter from Prominent US Lending Institution indicating that the servicing of our loan was being transferred to a New Loan Servicing Agent effective April 1, 2012.
• March 2012/April 2012: Upon my inquiry, Prominent US Lending Institution told me that the change of loan servicing to New Loan Servicing Agent would not interrupt consideration of the loan modification.
• April 2012: A New Loan Servicing Agent representative told me that we would have to start over with the loan modification application process by filling out New Loan Servicing Agent's forms.
• April 2012: A New Loan Servicing Agent representative told me that our loan had been sold to a new owner that would not consider loan modifications. I asked for the identity of the new owner and was told by New Loan Servicing Agent that they didn't know.
• April 2012: Several weeks later a New Loan Servicing Agent representative told me that our loan had been resold to a second new owner that also would not consider loan modifications. I asked for the identity of the second new owner and was told by New Loan Servicing Agent that they didn't know.
• April 2014: Unable to make loan payments since November 2012, we filed for Chapter 7 bankruptcy. Until November 2012 we had had a 100% flawless credit history for almost 25 years.
• June 2014: The creditors listed in the Chapter 7 bankruptcy documents cited Prominent US Lending Institution as the current owner of the loan.
• August 2014: The Chapter 7 process was completed and our debts were discharged.
• Late 2014: I made multiple attempts – one a certified letter dated December 16, 2014 with a return receipt request - to learn from Prominent US Lending Institution to whom they had sold the loan in April 2012 and from whom they repurchased it at some point before June 2014. I have received no reply other than the returned receipt for the certified letter.
• Late 2014/Early 2015: I have asked New Loan Servicing Agent on a number of occasions for a chain of ownership for our loan from March 2012 to the present. In return, I have received payment transaction histories but never a response regarding the chain of loan ownership.
• February 26, 2015: New Loan Servicing Agent told me that the owner of our loan would not consider loan modifications. In January and February 2015 I was told by several New Loan Servicing Agent representatives that it would have been unusual for a loan to have been sold by Prominent US Lending Institution, although changing loan service agents is not unusual.
SUMMARY: I believe that Prominent US Lending Institution has owned our loan all along and the change of service agent to New Loan Servicing Agent was a fraudulent ruse to avoid a possible profit-reducing loan modification.
• December 2011/March 2012: I completed /submitted the Prominent US Lending Institution loan modification application.
• March 2012: Prominent US Lending Institution told me that the loan modification application was complete and in process.
• March 2012: I received a letter from Prominent US Lending Institution indicating that the servicing of our loan was being transferred to a New Loan Servicing Agent effective April 1, 2012.
• March 2012/April 2012: Upon my inquiry, Prominent US Lending Institution told me that the change of loan servicing to New Loan Servicing Agent would not interrupt consideration of the loan modification.
• April 2012: A New Loan Servicing Agent representative told me that we would have to start over with the loan modification application process by filling out New Loan Servicing Agent's forms.
• April 2012: A New Loan Servicing Agent representative told me that our loan had been sold to a new owner that would not consider loan modifications. I asked for the identity of the new owner and was told by New Loan Servicing Agent that they didn't know.
• April 2012: Several weeks later a New Loan Servicing Agent representative told me that our loan had been resold to a second new owner that also would not consider loan modifications. I asked for the identity of the second new owner and was told by New Loan Servicing Agent that they didn't know.
• April 2014: Unable to make loan payments since November 2012, we filed for Chapter 7 bankruptcy. Until November 2012 we had had a 100% flawless credit history for almost 25 years.
• June 2014: The creditors listed in the Chapter 7 bankruptcy documents cited Prominent US Lending Institution as the current owner of the loan.
• August 2014: The Chapter 7 process was completed and our debts were discharged.
• Late 2014: I made multiple attempts – one a certified letter dated December 16, 2014 with a return receipt request - to learn from Prominent US Lending Institution to whom they had sold the loan in April 2012 and from whom they repurchased it at some point before June 2014. I have received no reply other than the returned receipt for the certified letter.
• Late 2014/Early 2015: I have asked New Loan Servicing Agent on a number of occasions for a chain of ownership for our loan from March 2012 to the present. In return, I have received payment transaction histories but never a response regarding the chain of loan ownership.
• February 26, 2015: New Loan Servicing Agent told me that the owner of our loan would not consider loan modifications. In January and February 2015 I was told by several New Loan Servicing Agent representatives that it would have been unusual for a loan to have been sold by Prominent US Lending Institution, although changing loan service agents is not unusual.
SUMMARY: I believe that Prominent US Lending Institution has owned our loan all along and the change of service agent to New Loan Servicing Agent was a fraudulent ruse to avoid a possible profit-reducing loan modification.