- Jurisdiction
- Kansas
History: Lenovo laptops are notoriously known for having hinge issue (due to poor manufacturing) when plastic bezel frame starts bulging out in the corner and then very quickly it transforms into a disaster when a hinge is getting completely broken and a laptop is becoming two separate parts, broken in between. Often it happens before even the first year of use is over (which should be covered by their standard warranty), there is LOTS of evidence and complains from people about this problem in the internet. There is even 32-page long discussion on Lenovo forum when people complain about the company not taking care of this issue under standard warranty. I heard there are some class action lawsuits, too.
My experience:
I own two Lenovo laptops (IdeaPad series). On the first one, the hinge problem happened after 9 months of normal use, I sent it to Lenovo and they fixed it without much resistance (I was lucky)
On my second Lenovo, the hinge started to break about one week prior to the expiration of the 1 year warranty. I was glad it happened within 1 year of purchasing, and, given my positive experience, with the first laptop, I open a ticket with Lenovo. This time they told that the given breakage isn't covered by standard warranty. After a couple of phone calls, I got them to send me the shipping box but still no positive promise to get it fixed for free. They told me to send it and then they decide.
Some time later, after I inquired several times for updates, they informed me that there was a small dent on the corpus close to where my hinge breakage was, and this voids any warranty.
Here is the truth: Soon after the laptop was purchased, it slid out of the bag inside the car while I was driving which resulted in a minor dent, I am admitting this, however this hasn't caused any problems at all besides
minor cosmetic issue. All my family members knew I had a dent on the laptop for months and that it was working great. The hinge breakage started many months later, in the same manner as other people describe it.. and exactly like it was on my first laptop.
Oh, while I was sending my second laptop and getting them to reply, the warranty has expired. I just know that the hinge breakage began while I still had the warranty and its documented (ticket created, pictures sent, while I had warranty)
I read that people had to complain to BBB and had a positive outcome (they had to fix their laptopts elsewhere and had Lenovo reimbursed later after BBB would order Lenovo to do it)
My unit is being held by Lenovo until August 10th. They can either fix it on my expense, or send it back unrepaired (the condition is very poor at the moment, and the dent had NOTHING to do with it)
Given that they indicate a dent (damage) as the reason why they won't fix it, even though one isn't related to the other, what can I try? do you think I have a chance?
I am attaching a picture to show the dent and also how the problem with hinge begins (it becomes much much worse very fast) - the dent is on the part that has keyboard and is flat on the chair.
My experience:
I own two Lenovo laptops (IdeaPad series). On the first one, the hinge problem happened after 9 months of normal use, I sent it to Lenovo and they fixed it without much resistance (I was lucky)
On my second Lenovo, the hinge started to break about one week prior to the expiration of the 1 year warranty. I was glad it happened within 1 year of purchasing, and, given my positive experience, with the first laptop, I open a ticket with Lenovo. This time they told that the given breakage isn't covered by standard warranty. After a couple of phone calls, I got them to send me the shipping box but still no positive promise to get it fixed for free. They told me to send it and then they decide.
Some time later, after I inquired several times for updates, they informed me that there was a small dent on the corpus close to where my hinge breakage was, and this voids any warranty.
Here is the truth: Soon after the laptop was purchased, it slid out of the bag inside the car while I was driving which resulted in a minor dent, I am admitting this, however this hasn't caused any problems at all besides
minor cosmetic issue. All my family members knew I had a dent on the laptop for months and that it was working great. The hinge breakage started many months later, in the same manner as other people describe it.. and exactly like it was on my first laptop.
Oh, while I was sending my second laptop and getting them to reply, the warranty has expired. I just know that the hinge breakage began while I still had the warranty and its documented (ticket created, pictures sent, while I had warranty)
I read that people had to complain to BBB and had a positive outcome (they had to fix their laptopts elsewhere and had Lenovo reimbursed later after BBB would order Lenovo to do it)
My unit is being held by Lenovo until August 10th. They can either fix it on my expense, or send it back unrepaired (the condition is very poor at the moment, and the dent had NOTHING to do with it)
Given that they indicate a dent (damage) as the reason why they won't fix it, even though one isn't related to the other, what can I try? do you think I have a chance?
I am attaching a picture to show the dent and also how the problem with hinge begins (it becomes much much worse very fast) - the dent is on the part that has keyboard and is flat on the chair.