We just moved from one apartment complex to another through the same rental agency, and several days ago received a bill for $850, because they replaced the carpet in our old apartment after inspection. The damage was claimed to be due to cat urine that seeped through the carpet into the wood. However, only a few days before we moved out, they had professionals check for cat damage, and they said there was none. They say that the only way to proceed with a dispute is to write a letter stating why we shouldn't have to pay, and then they will compare the move-in damage reports with the move-out damage reports, to see if a mistake was made. Obviously, they will find that something was written in the move-out report that wasn't in the move-in report, so this seems silly to me.
I'm wondering how to proceed. Should I even write the requested letter, or should I immediately contact the cat-inspecting company and obtain the final damage report, and include this with my letter? Rent is due in a couple days. Would it be incriminating somehow to turn in rent without acknowledging the report if my contest letter is delayed? If they decline my contention, how should I proceed?
Thank you! Sorry I can't be more specific about my questions. Just looking for general advice, I guess.
I'm wondering how to proceed. Should I even write the requested letter, or should I immediately contact the cat-inspecting company and obtain the final damage report, and include this with my letter? Rent is due in a couple days. Would it be incriminating somehow to turn in rent without acknowledging the report if my contest letter is delayed? If they decline my contention, how should I proceed?
Thank you! Sorry I can't be more specific about my questions. Just looking for general advice, I guess.
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