wedadbentz
New Member
- Jurisdiction
- Rhode Island
I have purchased at 6 am a round trip ticket online Boston/NewYork/DC while i was buying the ticket I made sure I buy the cancellation plan for the ticket, I paid and extra $19 dollars for it. At 9 am I tried to cancel my flight the computer won't let me so I called customer service he said he can't cancel it because it's a bargain ticket I cancel it...I spoke to the manager Mark and he suggested I call the insurance I did and they said they can't give a refund because they can't only Expedia can.
I called again and I spoke to the manager Alex he told me can't give a refund even though I paid for a cancellation fee ! he said my ticket doesn't have the cancellation refund option. It sure did have an option to purchase a cancellation plan!! I have an email to prove that. Please can someone help me and tell me if i have a case because I really want to take further actions.
I called again and I spoke to the manager Alex he told me can't give a refund even though I paid for a cancellation fee ! he said my ticket doesn't have the cancellation refund option. It sure did have an option to purchase a cancellation plan!! I have an email to prove that. Please can someone help me and tell me if i have a case because I really want to take further actions.