Bridgewater
New Member
I called and canceled my DirecTV service on June 25. On July 11 I was rebilled for my next month. I immediately called and said I canceled on June 25. They apologized, said they would refund me back to June 25th, but they never did.
After about 5 more phone calls and not getting anywhere I filled a dispute with my credit card for $29.97, the amount I should have been credited had they canceled me on the correct date.
Now they are just sending me a bill for the $29.97, the customer service agent says the system will not let them remove it and its going to get sent to collections if I don't pay it.
What's the point of disputing with my credit card if they can just rebill me? What should I do since I am right? What if they damage my credit?
After about 5 more phone calls and not getting anywhere I filled a dispute with my credit card for $29.97, the amount I should have been credited had they canceled me on the correct date.
Now they are just sending me a bill for the $29.97, the customer service agent says the system will not let them remove it and its going to get sent to collections if I don't pay it.
What's the point of disputing with my credit card if they can just rebill me? What should I do since I am right? What if they damage my credit?