J
jezrock
Guest
- Jurisdiction
- Texas
In early 2011 I had my tile floor and carpet removed by New Century Floors, Houston Tx and hardwood floors placed. I purchased the flooring materials (wood, adhesive, transition pieces) through Lumber Liquidators and used an installer recommended by their salesperson. That floor failed; buckled. The same salesperson and installer "worked with me" to get that product removed and a new floor installed - I paid for the new materials and paid for all of the labor associated with having the first floor removed and the second floor placed. The second floor has also failed. In September of 2015 I filed a warranty claim with Lumber Liquidators. I went round and round with them for months, and in the end, a certified independent floor inspector, on behalf of Lumber Liquidators inspected the floor in situ and had us remove three area of the floor for lab inspection. In the end, the inspection came back as failure due to improper installation. Do I still have recourse against the installer since I only learned that he was responsible for the floor failing one year ago? I have tried to make contact with the installer but he is not responding to my e-mails and is not picking up certified mail. Thanks for any help you can offer, Susan Fajkus