Robin24scott
New Member
- Jurisdiction
- New Hampshire
My daughter traded her leased vehicle for a new leased truck. The traded vehicle was a VW and she called to get a pay off quote ahead of time. When working with the new vehicle dealership....she gave them the pay off quote email that she received. They paid the vehicle off and she took the new vehicle and has had it for well over two months. She received a bill in the mail from VW stating that she was two months behind on the bill. She no longer has that vehicle and thought that it was paid off. She called the dealership of the new vehicle and they said that the pay off amount she gave them was the consumer pay off and not the dealership pay off. The difference is $8,000.
Her paperwork says that the VW would be paid off and further has the new vehicle info as being leased. If there is a difference, why wouldn't the dealership have said something or confirmed the amount prior to making the deal. Also, is she responsible for the difference after two months have passed? She wouldn't have done the deal if this was the case.
Any feedback would be great.
Thanks,
Robin
Her paperwork says that the VW would be paid off and further has the new vehicle info as being leased. If there is a difference, why wouldn't the dealership have said something or confirmed the amount prior to making the deal. Also, is she responsible for the difference after two months have passed? She wouldn't have done the deal if this was the case.
Any feedback would be great.
Thanks,
Robin