CitiBank refused to return funds withdrawn by hackers

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hiceram

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Last month our account has been hacked into and the entire amount almost $7,000 has been withdrawn over the period of 4 consecutive days. The activity on the account is not typical to our regular business financial activity. There were daily cash withdrawals at the maximum allowed and purchases that looked like they were made with one of our ATM cards with the use of PIN. At the same time we knew nothing about this and even added money while the fraud was going on with full force.
We've been clients of this bank for over 11 years. Our account is in good standing and we've been loyal customers of this bank. Yet, they denied our claim and the appeal. They even conducted more detailed investigation and determined that it was our activity.
We are outraged by bank response! We keep money in the bank, not under the mattress to be robbed blind like that!
What may be done?!
Has anyone dealt with similar situation?!
 
Last month our account has been hacked into and the entire amount almost $7,000 has been withdrawn over the period of 4 consecutive days. The activity on the account is not typical to our regular business financial activity. There were daily cash withdrawals at the maximum allowed and purchases that looked like they were made with one of our ATM cards with the use of PIN. At the same time we knew nothing about this and even added money while the fraud was going on with full force.
We've been clients of this bank for over 11 years. Our account is in good standing and we've been loyal customers of this bank. Yet, they denied our claim and the appeal. They even conducted more detailed investigation and determined that it was our activity.
We are outraged by bank response! We keep money in the bank, not under the mattress to be robbed blind like that!
What may be done?!
Has anyone dealt with similar situation?!

The problem with your fraud claim is that whoever withdrew the cash had to know the PIN number in order to do so. Did you give your card and PIN to an employee at any time? If you did therein lies your problem ~ your PIN was compromised by your own doing.

If you did no such thing, then you may have been the victim of skimming. You will want to do a little research about skimming on your own so that you can call your bank and speak intelligently to them.

Insist that your fraud claim be looked at again. Insist on see the video of the withdrawal showing your or your authorized user at the atm machines. You may even go so far as to inform them that if you do not get satisfaction you will call the OCC to file a complaint.

http://www.occ.treas.gov/aboutocc.htm
 
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