Last month our account has been hacked into and the entire amount almost $7,000 has been withdrawn over the period of 4 consecutive days. The activity on the account is not typical to our regular business financial activity. There were daily cash withdrawals at the maximum allowed and purchases that looked like they were made with one of our ATM cards with the use of PIN. At the same time we knew nothing about this and even added money while the fraud was going on with full force.
We've been clients of this bank for over 11 years. Our account is in good standing and we've been loyal customers of this bank. Yet, they denied our claim and the appeal. They even conducted more detailed investigation and determined that it was our activity.
We are outraged by bank response! We keep money in the bank, not under the mattress to be robbed blind like that!
What may be done?!
Has anyone dealt with similar situation?!
We've been clients of this bank for over 11 years. Our account is in good standing and we've been loyal customers of this bank. Yet, they denied our claim and the appeal. They even conducted more detailed investigation and determined that it was our activity.
We are outraged by bank response! We keep money in the bank, not under the mattress to be robbed blind like that!
What may be done?!
Has anyone dealt with similar situation?!