- Jurisdiction
- Massachusetts
I have a hot tub that has been authorized by the manufacturer for a warranty replacement under the original warranty. The warranty states that the hot tub will be replaced with "one of equal value"
The exact model is no longer available. They have renamed the hot tubs and the new model that has the same features and is in the same series as my old one is now $500 more. The manufacturer wants to charge me that extra $500.
This means that I cannot get my warranty replacement unless I pay for the new model.
Is this practice allowed by law?
Thank you.
The exact model is no longer available. They have renamed the hot tubs and the new model that has the same features and is in the same series as my old one is now $500 more. The manufacturer wants to charge me that extra $500.
This means that I cannot get my warranty replacement unless I pay for the new model.
Is this practice allowed by law?
Thank you.