Charges for warranty replacement.

Ringwood

New Member
Jurisdiction
Massachusetts
I have a hot tub that has been authorized by the manufacturer for a warranty replacement under the original warranty. The warranty states that the hot tub will be replaced with "one of equal value"
The exact model is no longer available. They have renamed the hot tubs and the new model that has the same features and is in the same series as my old one is now $500 more. The manufacturer wants to charge me that extra $500.
This means that I cannot get my warranty replacement unless I pay for the new model.

Is this practice allowed by law?

Thank you.
 
Is this practice allowed by law?

Your issue doesn't involve any local, state, or federal laws.

Your issue is determined by the details disclosed in your warranty.

Some people in your position MIGHT consider taking the dispute to small claims court.

If you do, perhaps you could achieve a more equitable outcome.

Another resolution avenue might be found in your state Attorney General.

Office of Attorney General Maura Healey

Good luck.
 
Is this practice allowed by law?

Well, it would be allowed by law (contract law) if it's expressly or impliedly addressed in the written warranty.

You see below the posting space that you can upload a file.

Upload a copy of your written warranty so we can see what it says.

Redact any identifying information.
 
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