- Jurisdiction
- Nebraska
My grandmother has lived in her home for over 25 years and has only had her carpet replaced once. Well she is under new management now and they refuse to change her carpet even though it hasn't been replaced in over 15 years. They just keep putting carpet strips over the areas were the carpet has lifted and the molded padding is showing. We have tried cleaning the carpets as they said multiple time and gotten them cleaned multiple times by professionals but to no avail. Nothing is working and they won't help us. We tried to negotiate that if they just install we purchase the padding and actual carpet but still they will not. From my understanding her carpet is a health hazard. There are nails sticking up fromsome parts and the carpet is just not sanitary anymore. She cannot afford to get it installed and purchase the stuff for the carpet. I feel as if we really shouldn't do either one as it is not our responsibility.