billing

[Jerry_Landry]

I have a tech support agreement signed by my customer with my rates listed. During a visit, I told the customer that I would discount those rates. Since that time they have not paid the outstanding bills that they owe me. The avoid my calls. Can I bill them at the original rate and remove the discount based on their failure to pay.

Jerry

 

[Michael Wechsler]

You could do what you want. It is possible that you made the offer to them provided that they remain a customer in good standing. However, if you agreed upon a rate in advance and then they took advantage of support based upon that rate, it would seem that they relied upon your price quote. If the deal was retrospective, then you would likely be able to charge them the full rate.

You definitely want to have clauses dealing with delinquent payments in your support contracts, e.g. interest payable, attorneys fees, etc.