Amazon - no money, no graphics card

[Nat09]

Jurisdiction

Washington

Hello!
I have ordered graphics card on Amazon. The package I received contained a completely different graphics card, on top of that it had signs of usage with dust on the fans and scratches on the frame. The mailing box was sealed without any signs of being opened, however the box of the graphics card itself came without any safety wrap or seals, the graphics card inside was not wrapped either. After that I have left a review of the product on Amazon and attached photos of the used graphics card. The review was published. Then I contacted customer service and followed their instructions. They told me to send the graphics card back to Amazon. Which I did. Upon receiving the graphics card I was told that I won't get the money back because it was a different card. However, I don't have another card, I returned the only card sent to me by Amazon. I was refused a refund and the card I've returned was disposed.
Our family are regular customers at Amazon, in the past month we have purchased goods for a total of $23.000 that we paid for with one bank card. Out of all the purchases we haven't returned anything except this graphics card.
I need your advise

 

[justblue]

Hello!
I have ordered graphics card on Amazon. The package I received contained a completely different graphics card, on top of that it had signs of usage with dust on the fans and scratches on the frame. The mailing box was sealed without any signs of being opened, however the box of the graphics card itself came without any safety wrap or seals, the graphics card inside was not wrapped either. After that I have left a review of the product on Amazon and attached photos of the used graphics card. The review was published. Then I contacted customer service and followed their instructions. They told me to send the graphics card back to Amazon. Which I did. Upon receiving the graphics card I was told that I won't get the money back because it was a different card. However, I don't have another card, I returned the only card sent to me by Amazon. I was refused a refund and the card I've returned was discarded.
Our family are regular customers at Amazon, in the past month we have purchased goods for a total of $23.000 that we paid for with one bank card. Out of all the purchases we haven't returned anything except this graphics card.
I need your advise

Have you tried calling Customer Service and speaking with a supervisor? That is what I would do...and I would keep going up the food chain until I received my refund.

 

[Zigner]

Are YOU in the US? There are a number of, let's say, irregularities in your wording that make me wonder.

 

[adjusterjack]

There are a number of, let's say, irregularities in your wording that make me wonder.

How many? I see two possibilities and one might be a typo.

Anyway, IPs are from Kazakhstan, but that's not necessarily relevant to the dispute with Amazon.

 

[Nat09]

Have you tried calling Customer Service and speaking with a supervisor? That is what I would do...and I would keep going up the food chain until I received my refund.

Yes, I have written and called them several times. But they say that the serial numbers on the graphics cards don't match and and refuse to give my money back. They can't understand, or don't want to understand, that the goods were switched before shipment by their employees.

 

[Zigner]

Yes, I have written and called them several times. But they say that the serial numbers on the graphics cards don't match and and refuse to give my money back. They can't understand, or don't want to understand, that the goods were switched before shipment by their employees.

Your remedies are spelled out in the user agreement for whatever country you may be in.

 

[zddoodah]

You can dispute the charge with your credit card issuer.