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I have made reports to the Department of Consumer Affairs to act as a mediator. But they have refused to cooperate. So I can take them to court is that good enough?

22 months ago before we signed the tennant landlord agreement. My wife asked if they are going to fix the security gate. The owner promised yes or else I would not allow my wife to rent the place. I wasnt able to be around to witness the verbal agreement because I was deployed in Iraq with my...