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The at-fault party is giving me BS before I file the claim. So what do you suggest? File with them and then get my insurance company to help or?

We don't know when the cable company came in to lay the wire, as Zigner said above the damage could have escalated over time. The cable company will check records. Clearly, from the image you can see no other wire went into the sewer pipe.

The sewer water started backing up into our home in March - April of this year. You can clearly see from the image above the cable wire going through the sewer pipe. A plumber also came out to verify the issue was from this cable going into the pipe. Keep in mind this is the cable going...

The cable company insurance agent emailed and said..... "I’m not sure why your carrier would tell you to file with us. I spoke with our insured contact. The last time he did work out in that area was in 2017 or 2018. He is in the process of pulling his records. Unfortunately liability is...

Hello, Thanks in advance to anyone who can help! We have a rental home that is three years old. The cable company came into the neighborhood to lay a 5-inch cable for all the homes by the road, they ended up cutting into our sewer drain (see below). As a result, the sewage backed up into...