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I appreciate everyone's thoughtful answers, and I would like to clarify some of your points. The reason that the carpet was installed with nothing in writing and no deposit was that I have done business successfully with this store for 35 years and have referred many of my real estate clients to...

Thank-you for the replies. I appreciate everyone's input.

The carpet that I ordered has a serious flaw in the design that was not visible on the large sample. The store agrees that the design of the carpet is flawed, and they have removed the carpet sample from their showroom. Another piece of the same carpet would have the same flaw. After I got the...

I called the store as soon as the carpet was unrolled at my house, told them that there was a problem, and told them not to install it. They immediately sent a representative to my house, and he said that the carpet was defective. It was several days before Christmas, and my house was unlivable...

I ordered carpet from a large independent carpet store. I did not sign any paperwork, they did not collect a deposit, and I have not paid them anything yet. The installed carpet does not look like the sample, and the store has stated that my carpet is defective. The carpet mill has agreed to...