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That's exactly what their trying to do! Little do they know me! :)

You have all been fantastic and very helpful. I feel like I've been completely "had" and I feel like there is a light at the end of the tunnel.

Thank you!

Oh and one last question- should I have it on video (of course, a passenger taking the video) of this hood bouncing around and shaking on the highway? Not sure if I need to do that or not...

Thanks, yes I have it documented by an independent auto body and a competitor. Thank you for all of your help, again, and I will keep you apprised of the outcome.

As an update, the hood is defective. I've had 2 independent body shops provide details and attest that the hood has been damages, most likely in transport. Come to find out the dealership took the latch off and moved it, and there has been repair work done to the hood. Both saw the hood moving...

Thank you very much. This is all very useful information. I don't feel like I'm totally alone in process, even though were on a forum :) I am going to do some searching tonight with the VIN and see what I come up with. Hopefully, I can obtain a statement. Well, at least I know the report I...

Thank you, I've been on one of those forums. The members said my hood should not shake, flop, or move...... yes, as I knew. LOL I am bringing it Tues to a non dealership place, he said hell drive it on the highway for me. Can't wait to see the outcome.

Yes the competitor (another Ford dealership here in NJ) did and he said it looked like there was damage in transport when they delivered the car (car came from Canada). He said it most likely threw off the hood balance. Then he pointed out a few areas where he can see they made some repairs...

It's a 2015 Ford Edge. It is certified pre-owned and purchased it with around 16K miles. Thanks. And I lied, he (body shop manager) told me he test drove a 2015, he actually test drove a 2016- and this is the last sentence from his email he sent me: "The front of the hood has adequate tension...

Well, after a competitors body shop admitted to seeing the issue and giving me an estimate, I asked them to do the work. I think it took them aback because I originally told them I was going to the original place I bought my car. The next day I get an email from the manager of the competitors...

And I do... not...... :) this whole situation has really made me quite upset. I am worried to bring my kids in the car with me. They believe the hood was damaged, they can see evidence of it. they said it happens often when the cars are in transit. That's fine, I just don't like the lying...

Wow, you truly are a lawyer, or a judge, or very well versed in cars for that matter! Great response and very accurate. Well, I have the answers I need. Rec'd an estimate from a competitors dealerships body shop & they saw the issue right away. What a JOKE. Needless to say, I am having the...

I drove it around local roads & did not test drive it on the highway. I first noticed it when I was accelerating onto the highway. Furthermore, when I was test driving the car I was not focused on the hood. If I was, trust me, I would not have bought the car. I cannot begin to tell you how...

Thanks, ran the carfax, came back clean. I cant wait to see what the auto body shop says, too!

Thanks for the feedback. You are absolutely correct about dealer certification. Do you know what the dealership said when I mentioned the car is pre-certified?.... "Well, we don't check for hood shakes"... No... say it ain't so! Unreal. I have an appt. with another bodyshop tomorrow who...

The dealership said there is nothing more they can do at this point. I am now in discussion with Ford customer service, and escalated up to a supervisor (regional manager was of no help.) I've had it to an independent body shop and they acknowledged the shaking and said I will most likely need...

Hello, I purchased a certified, pre-owned vehicle approximately a month ago. A few days after purchasing the car, I noticed the hood would "lift" as if wind is running under the hood. In addition, when I go over bumps, the hood completely lifts and shakes. It is very unnerving and scary when...