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Thank you for your response. I appreciate your answer and will not make any threats or imply any threats.

Thank you for your advice. I want to write a letter but I am not sure exactly what to say. Do I threaten filing a complaint with the BBB or the Attorney General if they don't replace the defective liner immediately? When I have emailed in the past, they ask if I have any questions. I pose a...

We had an inground pool installed the end of April, 2017. It was obvious that the liner did not fit. The side seams did not aline properly. It has since come out of the coping twice. The installer with 30 years of experience assured us he would take care of it. My husband called a few times...