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I'm surprised that the dealership doesn't call to confirm a payoff quote prior to purchasing (and selling) vehicles. They have since sold the VW....which should still have issues receiving the title if there is a balance owed, right?

My daughter traded her leased vehicle for a new leased truck. The traded vehicle was a VW and she called to get a pay off quote ahead of time. When working with the new vehicle dealership....she gave them the pay off quote email that she received. They paid the vehicle off and she took the new...