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Please note - I was not looking to sue anyone - I was financially harmed as this loan carried $3,000 more in fees. I escalated to a regional supervisor. They will be correcting the loan and refunding the difference this week. They are keeping our closing and extended our rate lock. Not to be...

I was told that it is too late in the process to change

I spoke with the HELOC Lender and they did not initiate closing the refinance company did. The HELOC lender stated that we still had enough equity in the home to keep the loan open. It was the refinance company that requested the close after they told me that it would remain open.

Because he had our HELOC information as we had uploaded it and he stated that he had looked into both options.

Correct. That's is the only reason that we went with the loan rolling in the HELOC because it has higher fees than the cash out option. Since we weren't sure how much our daughters tuition would be for the next semester the Loan Officer told us to refinance and roll in the HELOC rather than do...

I realize I cannot base it on what an article said. This is why I contacted his manager to confirm the truth. Therefore it is not based upon an article the facts are based on the recorded telephone conversation. The manager has stated that we were provided false information. This action is what...

No reason to be rude - - - my apologies that I am not well versed in mortgages and loans and rely on a loan officer to give me truthful information. Since this was addressed on a recorded line and his manager has listened and verified that he gave us incorrect information there is no "tell". As...

So we are in the middle of a home refinance. We were approved and we were deciding between a cash out option and paying off our Home Equity Line of Credit. The loan officer told us on a recorded line that our best option would be to pay off the home equity line of credit because the account...