Company is making a return very difficult.

Hello,
Awhile ago, I purchased a table saw from a company called Rikon. It's worth about $1200. There is a 5 year warranty. I recently put it together. It is still under warranty. There was a defect. I complained and they sent another saw. The new saw is in the box in my garage. With a block and tackle and a steel cart, I singlehandedly and without damage got the old saw upstairs and into my garage. The saw weighs 300lbs. They offered no help. Then they required that it be put on a pallet. Fine. Now they are saying that I have to totally disassemble the old saw and put all the parts in the box of the new saw and have it all on the pallet ready to go for them. To pressure me, they sent me an invoice to pay them for the second saw. They keep moving the goalposts. They are welcome to pick the old saw up. It's just way too hard on me to be disassembling the old saw. It took me a few days to get it assembled. I'm not that strong and I have no one to help me. I feel they are trying to punish me. Am I required to disassemble the old saw for them? It is quite physically possible to send the saw without disassembly. I need a little advice. I live in Michigan and the company is in Massachusetts. Thank you, Chris R.

Not likely, but no one here has read the relevant documentation relating to the warranty and return.

You can post the written warranty here, using the green upload a file button.

Don't be a fool.... when you purchased the saw you carried it down the stairs. You put it together. Now out of the blue you can't do it?? The company is great for sure. They backed their warranty. You are being unreasonable with the return for sure. You should be happy that you purchased a saw that the company backed it up.

Chris Redding said:

Hello,
I'm not that strong and I have no one to help me.

Click to expand...

You might without great expense be able to hire one or two laborers to do it for you or assist you. I wonder though how are you not strong enough now to disassemble it and take it down stairs when you were quite able by yourself to take it upstairs using block & tackle and were able to assemble it yourself. It seems to me going upstairs and assembling something are both harder than taking something downstairs and taking it apart.

Chris Redding said:

Am I required to disassemble the old saw for them?

Click to expand...

That depends in part on the terms of the warranty itself, which I have not read. If it is, however, standard Rikon power tools warranty then the warranty itself does not address the issue. What was the defect?

The company delivered it to you disassembled. Without something to the contrary in the warranty it is not unreasonable for the company to require that you prepare the item for pickup in much the same manner as you got it — disassembled.

Chris Redding said:

It is quite physically possible to send the saw without disassembly.

Click to expand...

Have you offered to pay the difference in cost for that?