Sprint wireless billing issue

Hi,

I am having issues with Sprint wireless. Please find the details below.

I took 3 sprint connections & devices for thanks giving Nov 23rd.

First line - main line $65/month
Second line - $45/month
Third line - $35/month

The bill that was generated for the first month was $478.00
Which included for two cycles
Nov 23rd to Dec 11 & Dec 12 to Jan 11th

I called customer care to ask about the same they said Sprint takes one month in advance so they charged me for both months.

I felt the charges were too high and had other two number disconnected on Dec 20th after making complete full payment for the devices but they took the payment till Jan 11th and said both the devices will be unlocked after Jan 11th.

Now on Jan 15th they have sent a bill again for Dec 12th to Jan 11th for all three connections and also without my approval added international calling & text feature and charged additional $27.5 to my bill and after much customer care follow-up they removed charges for the two connection and international calling charges but not for the one which is active they didn't remove.

Below are the issues I am facing with Sprint wireless

1) They are forcing me to pay $65 for the period of Dec 12th Jan 11 which was already collected in the last month bill.
When calling customer care they have no explanation and keeps saying the same thing that I had been charged for the current month only.

2) The two devices for which connections were disconnected are not yet UNLOCKED. They are saying for unlocking the devices I need to have the sprint connection for 50 days and I had the connection active for 37 days though the payment was done for 2 months. They are asking me to activate again for 1 month then only unlock the devices.

Any advice on how to resolve the above two issues will be much appreciated.

Thanks,
Mike

Mikehere1017 said:

1) They are forcing me to pay $65 for the period of Dec 12th Jan 11 which was already collected in the last month bill.
When calling customer care they have no explanation and keeps saying the same thing that I had been charged for the current month only.

2) The two devices for which connections were disconnected are not yet UNLOCKED. They are saying for unlocking the devices I need to have the sprint connection for 50 days and I had the connection active for 37 days though the payment was done for 2 months. They are asking me to activate again for 1 month then only unlock the devices.

Any advice on how to resolve the above two issues will be much appreciated.

Click to expand...

Visit the nearest SPRINT owned/operated retail store, and ask to speak with the store manager.

Bring documents to support your assertions, be prepared to explain why you disagree with what the telephone reps have told you, be polite, remain calm, stay professional as you make your case.

Ask for the relief you believe is necessary to make you a happy customer.

Make sure your request is reasonable and fair, and aligns with the contract Sprint provided you.

If that doesn't work, go to www.fcc.gov and click the FILE A COMPLAINT link. It will be routed to someone pretty high up in the company legal department who has the authority to do whatever to resolve the complaint.

Thanks for your response.
I did visit store and below are the updates:

Below are the issues I am facing with Sprint wireless

1) They are forcing me to pay $65 for the period of Dec 12th Jan 11 which was already collected in the last month bill.

Response: They are saying Sprint collects one month in advance and when I asked them what if I decide to move out of Sprint today and how will I get the payment of 1 month I did in advance.
They asked me to refer the Sprint Agreement which I signed while taking the connection (50 page document) and asked to connect with cancellation department who will explain the process for reimbursement.

2) The two devices for which connections were disconnected are not yet UNLOCKED. They are saying for unlocking the devices I need to have the sprint connection for 50 days and I had the connection active for 37 days though the payment was done for 2 months. They are asking me to activate again for 1 month then only unlock the devices.

Response: They are saying to pay the pending balance before devices to be unlocked. I am worried if I make the payment they will ask again for the pending 13 days Sprint active line on those devices.

I am really not sure if its with my case alone or anyone else had similar issues with Sprint.

Mike

Mikehere1017 said:

I am really not sure if its with my case alone or anyone else had similar issues with Sprint.

Click to expand...

I suggest you read the contract, if you don't wish believe their representations.

Mikehere1017 said:

asked to connect with cancellation department who will explain the process for reimbursement.

Click to expand...

It couldn't hurt to contact "cancellations".
It might be very helpful.

I have worked in the mobile industry for a long time and would find it difficult to believe that Sprint would intentionally inflict an unwarranted wrong such as implied. When you say you took three devices, do I understand these to be free or subsidized devices? Typically that is why these charges occur and phones are not unlocked (until paid off in full.)

I'm also missing the full bill charge as I see only 2 x 145 = $290 in issue. My guess is that there is some fee for the phones? I'd be surprised if you wouldn't be able to get a full resolution in a local Spring retail store.