- Jurisdiction
- New Hampshire
I recently had an experience with Verizon where my mother (the owner of our account) was told that my phone would be compatible with their services. When I heard this news, I paid off my phone from our old carrier, AT&T, for a sum of roughly $840. When we got our new SIM cards from Verizon it turned out that my phone was NOT compatible and that I had essentially paid off my phone for no reason. We had recently moved and we had to commute nearly two hours just to get the situation figured out, in which we had to swap back to AT&T.
I feel we have been deceived, intentionally or otherwise, into switching to Verizon despite the fact that my phone was incompatible. Of course I would still have to pay the $840 anyway, but this was originally spanned out over the course of several months and was my preferred method of paying, I would not have paid this money up front if Verizon had simply told me my phone was incompatible ahead of time.
I wish to seek a partial compensation for the price of my phone and have any fees imposed by the plan with Verizon waived for this inconvenience. What are my options, if any?
I feel we have been deceived, intentionally or otherwise, into switching to Verizon despite the fact that my phone was incompatible. Of course I would still have to pay the $840 anyway, but this was originally spanned out over the course of several months and was my preferred method of paying, I would not have paid this money up front if Verizon had simply told me my phone was incompatible ahead of time.
I wish to seek a partial compensation for the price of my phone and have any fees imposed by the plan with Verizon waived for this inconvenience. What are my options, if any?