Darkfellow
New Member
- Jurisdiction
- Maryland
A few months ago, a local shop was contracted by my automobile dealer to replace my windshield. After the work was done, there were noises. I contacted the dealer who asked that I work directly with the shop since the shop was much closer to me that the dealership. The shop was willing to fix the issue but they could not get the noise to go away. I had a good idea what was wrong so I asked the manager to replace the windshield cowl - I believed that the techs broke some of the installation tabs on the cowl when uninstalling the cowl to access the windshield. The shop manager would not listen - "Why replace a perfectly good cowl" was his response. He said the solution was to epoxy the cowl to the windshield. I cringed and protested, but he ignored my protests - "It's better that way," he said. After that didn't fix the problem, he said he'd go 50/50 with me on a new cowl. I reluctantly agreed after he wouldn't listen to my request that we first pull the cowl out to determine exactly what the problem was, and then assign blame if necessary. I did, however, ask that he give me the old cowl after installing the new one. Inspection of the old cowl confirmed what I had suspected, and worse - they broke 7 of 8 tabs and tried to epoxy the cowl in place. The cowl installation instructions do not call for epoxying anything. When I called him to explain what I'd found, he wouldn't listen and hung up on me. I am asking that he refund my 50% since it was his shop that caused the damage to the cowl in the first place. I sent him an email with pictures and gave him until end of may to issue a refund or I'll go to court (small claims is what I have in mind).