Hockey_Mom
New Member
My husband recently purchased a new Rolex for me from an authorized dealer who special ordered and mailed the watch to our home address.
Once receiving the watch, we noticed that it had several handling flaws, with faint scratches on the crystal and bracelet. We immediately sent back the watch for a refund, but the dealer only gave us part of our money back, claiming that he would now have to sell it as a used watch. He credited our credit card, $3600.00 less than what we paid!
We believe we were cheated, since the watch was sold to us as "new" but did not appear to be in "new" condition. We contacted Rolex, who verified it to be a new watch, but said we would have to work with the dealer for a resolution. Can we fight this in small claims court for the remainder of what we are owed? What consumer laws should we cite? Thank you for your prompt assistance.
Once receiving the watch, we noticed that it had several handling flaws, with faint scratches on the crystal and bracelet. We immediately sent back the watch for a refund, but the dealer only gave us part of our money back, claiming that he would now have to sell it as a used watch. He credited our credit card, $3600.00 less than what we paid!
We believe we were cheated, since the watch was sold to us as "new" but did not appear to be in "new" condition. We contacted Rolex, who verified it to be a new watch, but said we would have to work with the dealer for a resolution. Can we fight this in small claims court for the remainder of what we are owed? What consumer laws should we cite? Thank you for your prompt assistance.