Yes I did. There is a lot more detail to the situation than what I placed in my post including the terms of the agreement. I'm not sure how you think your comment would be helpful in answering my questions.
I own a rental home and approximately a year ago I entered into an agreement with a property management firm to handle managing it. The agreement states that they handle all aspects of obtaining tenants, running reference and credit checks, inspections etc. Since the tenant has moved in (over 7...