I don't think it is that easy as my employer is my insurance company CVS is just the administrator. My employer or I pay for everything. I agree with you on when the prescription was received in relation to when it was processed shouldn't matter, but the customer service and two steps up the...
I think they will continue to pursue me. CVS/Caremark is the pharmacy provider, but I guess my employer is the one who used to pay the cost less the co-pay. I do use Walgreens instead of CVS (Brick &Mortar) but if I have to do mail order then it will be CVS. I don't have a choice when it comes...
I'll try and make this quick but state the facts.
IN 2010 my insurance changed from co-pay to deductible
In Dec 2009 I sent in a prescription the merchant acknowledges receipt. They did not process it until 1/7/10. Impact to me was $50 vs $229.73. I won in February a credit with my credit...