I'm able to access the site now. I don't show any way I can include the PDF of the contract, so I'll just include the verbage that applies to this situation. Section e.ii of the exclusions is the one they are basing their denial upon.
This is the Service Plus package that we carry:
F...
I'm sure the sample contract does show that, but each contract is different based on the state. There are also different coverage options available that include certain exclusions from the general contract. Of course their website is down at this time, so I'm not able to access my contract...
AHS is denying my claim for my broken hot water heater because it was not the correct type of water heater. The house is supposed to have an Apollo water heater because it's also used to heat the home, but it was a standard water heater. We bought the house in April of 2011 and the plumber...