Thanks. That's pretty much what I thought, but I wanted to make sure I wasn't insane. We will, of course, talk to our own lawyer before taking any action.
We use the service regularly. They perform service (or are supposed to) on a Monthly basis.
I have been informed that a recent repair for which we were charged (and paid) should have been covered under the contract as an included amount. I think that this might cause the the contractor to...
I am a new maintenance manager with a small company. There are existing service contracts for certain large pieces of equipment which cannot be serviced inhouse. There are a total of 4 contracts, representing four physical plant locations.
We are not happy with the contractor's performance...