She was originally told that the item would be picked up when the new one was delivered, but after asking several times she was told that it was hers to keep. She lis an elderly woman who lives by herself in a tiny house and it was a couch they left behind. Not a small piece of furniture she had...
Normally I would agree with you, but the customer in question asked thr Warehouse personal several times to take the couch and verified with that induvidual. She was told to keep it that it was hers. She was not contacted for 6 weeks after the delivery of the replacement item and due to the...