That makes sense. I haven't paid anything yet because I figured that the bill should be paid in full once we've come to an agreement. I might try this approach
Well, that's what the dispute is about. I asked for a quote before they started, but they told me they don't work that way. "Should...
The contract was nonspecific about the details of the job or the amount I would be paying, only that I authorize some work to be done, and that I would pay for it if my insurance wouldn't (which they won't).
I recently had ServPro come and help with some water in my basement. After the job was done, they had charged me waaay more than they should have, so I asked them to fix a few things on the bill. We've been going back and forth for a few months now, and they have agreed to remove several charges...