Ask a Legal Question
  1. #1

    Join Date
    May 2012
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts

    No refunds (defective products)

    Jurisdiction / State: California

    I was at Kragen Auto Parts the other day and bought a casette adapter for my car. I realized it was defective 30 minutes later and went to go get a refund. When I got there the employee told me they have a no-return policy. I started to get frustrted because isn't it illegal not to refund the purchace of a defective product? On top of that isn't it mandatory to make your customer aware of the no-return policy before their purchase is complete? What can I do to get my money back?

  2. #2
    Super Moderator Samaritan & Scholar
    army judge's Avatar
    Join Date
    Nov 2009
    Location
    Pago Pago
    Posts
    12,929
    Thanks
    155
    Thanked 1,399 Times in 1,383 Posts
    Quote Originally Posted by Aerosky View Post
    I was at Kragen Auto Parts the other day and bought a casette adapter for my car. I realized it was defective 30 minutes later and went to go get a refund. When I got there the employee told me they have a no-return policy. I started to get frustrted because isn't it illegal not to refund the purchace of a defective product? On top of that isn't it mandatory to make your customer aware of the no-return policy before their purchase is complete? What can I do to get my money back?
    You might try writing to their corporate HQ or calling them
    You could return ti the store and ask to speak with the store manager.
    Or, you could call HQ and ask the name and contact information of the regional manager over that particular store.
    If none of that gets you satisfaction, you'll have to sue them in small claims court.
    Depending on how the product cost you, it might just be easier to forget it.
    Going forward, you know NOT to shop there again, and you could tell your friends and relatives about how you were cheated.
    They might also support your personal boycott.

    Local Store Return
    Published 10/06/2011 07:38 AM | Updated 11/10/2011 02:36 PM

    Please read the following instructions prior to making a return to your local O'Reilly Auto Parts store location. All merchandise returned as NEW must be in its original packaging, unopened and uninstalled, including all original materials supplied with the product. All returns must be presented with the original purchase receipt. No exceptions. Items returned for warranty may be exchanged or refunded at our discretion. Refunds will only be issued to the same card used for purchase of the item being returned and you must present this card. Retail store credit will not be given.

    Types of Returns / Definitions
    Published 10/06/2011 08:01 AM | Updated 11/10/2011 02:36 PM

    NEW: Products qualify for New Return, if they have not been installed, are in their original packaging, unopened, including all original materials supplied with the product.

    CORE: This term refers to new or remanufactured item(s) for which a core value is charged. Core value is refundable upon return of the old part.

    WARRANTY/DEFECT: Refer to our Warranty Policy to determine coverage.


    Kragen is now owned by O'Reilly Auto Parts.
    For Customer Service issues, please call O'Reilly Customer Satisfaction at 1-800-755-6759.

    O'Reilly Auto Parts
    233 South Patterson Avenue
    Springfield, MO 65802-2298

    Write them an email:

    http://corporate.oreillyauto.com/corporate/ContactUs.do

    http://corporate.oreillyauto.com/cor...tachment=false
    Last edited by army judge; 05-07-2012 at 12:55 PM.
    U C a physician 4 your medical issues. U should C a lawyer 4 your legal issues!

  3. #3
    Registered User Honorable Colleague

    Join Date
    Nov 2011
    Posts
    1,688
    Thanks
    13
    Thanked 107 Times in 105 Posts
    I have never dealt with Kragen. O'Reilly's always gives me great service. Never had a return problem.

  4. #4
    Registered User Samaritan & Scholar
    mightymoose's Avatar
    Join Date
    Sep 2009
    Location
    Hanford, CA
    Posts
    5,810
    Thanks
    2
    Thanked 540 Times in 536 Posts
    Kragen/Oreilly is essentially the same company for the past few years.



    Personally, I would not expect the store to accept an opened product, though it would be nice if they would. Parts stores have a huge problem with returns due to people attempting do it yourself repairs and changing out perfectly good parts. When the part didn't fix the problem they want to return it.

    If the item you got is defective ou should consider contacting the manufacturer of the item. They will likely ask you to send them the defective one with a copy of your reciept and they will replace it. If you no longer have the packaging then look at another of the same item in the store to get the info you need.

Similar Threads

  1. Tax Refunds and the Estate
    By NJLION in forum Estate Administration & Probate Court
    Replies: 3
    Last Post: 08-19-2009, 12:37 AM
  2. Defective Airbags?
    By mlhoward78 in forum Speeding Tickets, Traffic & Moving Violations
    Replies: 0
    Last Post: 01-18-2009, 08:33 PM
  3. Defective Products
    By blueonager in forum Other Debt, Collection, Garnishment
    Replies: 1
    Last Post: 08-30-2008, 11:21 AM
  4. Private School Ruition Refunds
    By thebarge in forum Education Law, School System
    Replies: 2
    Last Post: 09-28-2007, 03:25 PM
  5. Liens against federal and state tax refunds
    By 2forthismomma in forum Taxation
    Replies: 1
    Last Post: 02-08-2004, 02:44 PM

Log in

Log in