sneakers81
New Member
My jurisdiction is: Texas
I had 3 unauthorized transactions from a company located in the UK debited from 2 seperate accounts (2 from one account, 1 from the other), which left both accounts overdrawn. i spoke with several representatives at my bank who all gave me the same answer, "if you get documentation sent to us from the merchant saying they have no intention of collecting the funds that are being held, the funds will be credited back to your accounts within 24/48 hours". i complied with the bank's request & sent the documentation. when i called to verify that my fax had been recieved, the representative i spoke with advised me that it had, but since the merchant was located overseas it could take up to 30 days for me to be credited back. i advised the prior bank representatives that the merchant was located in the UK, and i verified that it is DOCUMENTED on my account that i was told that i would be able to get credited back within 24/48 hours. my bank still says there is nothing they can do, and in the meantime, i'm PENNILESS! do i have any legal recourse in this matter.
I had 3 unauthorized transactions from a company located in the UK debited from 2 seperate accounts (2 from one account, 1 from the other), which left both accounts overdrawn. i spoke with several representatives at my bank who all gave me the same answer, "if you get documentation sent to us from the merchant saying they have no intention of collecting the funds that are being held, the funds will be credited back to your accounts within 24/48 hours". i complied with the bank's request & sent the documentation. when i called to verify that my fax had been recieved, the representative i spoke with advised me that it had, but since the merchant was located overseas it could take up to 30 days for me to be credited back. i advised the prior bank representatives that the merchant was located in the UK, and i verified that it is DOCUMENTED on my account that i was told that i would be able to get credited back within 24/48 hours. my bank still says there is nothing they can do, and in the meantime, i'm PENNILESS! do i have any legal recourse in this matter.